Privacy Policy
TeleCafe is a voice chat service created by Skyecloud Pty Ltd ACN 063 761 875 to bring to our members the ultimate telephone chat and introduction service. In this policy, 'we','us' and 'our' refer to Skyecloud. This policy sets out how we collect and use your personal information.
What information we collect
In general, we collect very little personal information on users of the TeleCafe service. During standard use of the service we may collect the phone number(s) which you call the service from. Where you purchase time on the system using a credit card, we also collect credit card details and voice recordings of your name and address. When you contact our customer service line, additional contact information may also be collected.
We protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure by various means including firewalls, pass word access, secure servers and encryption of credit card transactions.
How we use the information we collect
We may use information we collect from you for the primary purpose for which it is collected and for such other secondary purposes that are related to the primary purpose of collection. We generally use personal information to:
- provide you with products or services you have requested (including to look up your account details should you forget them);
- help us understand patterns of caller behaviour so that we can manage and enhance the Service;
- communicate with you about products, services and opportunities relating to TeleCafe which we believe you may be interested in;
- investigate any complaints about or made by you; and/or
- investigate you or your TeleCafe account if we have reason to suspect that you are or have been using TeleCafe in breach of the terms and conditions of use of TeleCafe or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity.
How we disclose the information we collect
We do not disclose personal information to third parties unless:
- this is required to perform functions on our behalf, such as processing credit card information or conducting marketing research
- it is required or authorised by or under any law;
- it is a necessary part of any investigation by us into you or your TeleCafe account and/or
- we have reason to suspect that you are or have been using TeleCafe in breach of the terms and conditions of use of TeleCafe or if we have reason to suspect that you are or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary, for example, for the prevention, detection, investigation, prosecution or punishment of any unlawful activity (including to the Police or any other enforcement body, or your Internet Service Provider or network administrator).
How we treat sensitive information
"Sensitive Information" means information relating to a person's racial or ethnic origin, membership of political bodies, religion, membership of a trade union or professional or trade association, sexual preferences, criminal record and health.
We may use and disclose Sensitive Information only for the purpose for which it was provided or a directly related secondary purpose or as allowed by law unless you have agreed otherwise.
Contacting us / Seeking access to your information
Subject to certain exceptions set out in the Privacy Act, you have the right to seek access to the personal information we hold about you, and advise us of any inaccuracy, at any time.
If you would like to seek access to personal information we hold about you, please contact us in any of the following ways:
| phone: | 1 300 557 644 |
| email: | info@skyecloud.com |
| write to: | TeleCafe Support (Privacy Officer) PO Box 304 Milperra LPO NSW 2214 |
If you make an access request, we will ask you to verify your identity and specify what information you require. We may charge a fee to cover the costs of meeting your request.
